Your most important statements should appear in the first paragraph.
Use the inverted pyramid form of writing.It is extremely bad form to simply reply to a message by including all the previous message: edit out all the irrelevant material. When replying to a message, include enough original material to be understood but no more. For example:įLAME ON: This type of argument is not worth the bandwidth it takes to send it. If you have really strong feelings about a subject, indicate it via FLAME ON/OFF enclosures. Wait overnight to send emotional responses to messages.Remember that date formats, measurements, and idioms may not travel well. Remember that the recipient is a human being whose culture, language, and humor have different points of reference from your own. Take another look before you send the message, and reread and reconsider the entire message, also from the recipient’s perspective, before you send it. You should not send heated messages (“flames”) even if you are provoked. Be conservative in what you send and liberal in what you receive.Make sure the subject line relates to the message content. Think of your subject line as the headline of an important news article. Email should have a subject heading which reflects the content of the message.Know to whom you are sending, and be careful using CC’ed addresses. Remember that a human being (just like you) is at the other end reading your email, and don’t write anything you wouldn’t say face to face. Use email the way you want others to use it.Here are some guidelines to help you communicate better and more efficiently with email - and avoid mistakes!
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